Polycom web interface not working

Now together as. Hello, we are using in our company many types of HDX ", Go to Solution. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

polycom web interface not working

View solution in original post. Hello Mahmoud Aly, welcome to the Polycom Community. It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release. This also allows yourself and others to check against current software release notes.

In addition it would be good to know if these units are directly exposed to the Internet or if any Polcyom solution like a Real Presence Resource Manager or a CMA is being used. Hello SteffenFirst thanks alot for your immediat replay. Regarding HDX frimware its been upgraded to 3. We are eperiencing the same issue on multiple HDX units. The issue first started for us a week or so after upgrading our codecs with the new heartbleed fix.

We have been working with polycom with little help so far. If anyone figures this out we would really appreciate any info we can get. If we figure it out I will reply here, as well. We have exactly the same issue and my onsite Polycom engineer has been working with Polycom 3rd line support and it's still not fixed. We have Polycom HDX codecs. We used the latest firmware and had the issue. Going back to an old firmware resolved the issue for most of the units but not all of them.

As another poster mentioned, rebooting the unit allows access to the web-admin page for a while before it stops working again. We are using a CMA. We suspect that the issue appears after we add the device to the CMA but this needs further testing.

Could you also kindly provide the Polycom ticket reference where your onsite engineer works with our support team? Sign In Help. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Tech Tip: Enabled Polycom Trio Web Management

Showing results for. Search instead for. Did you mean:. Go to solution.Now together as. We have a range of Polycom phones, and it seems it is not possible to access the web configuration page of the phones. The devices can be pinged from the PC client, so network wise it should not be any problem.

We also do not have any blocking devices on the network between the PC and Polycom. It does not help rebooting the Polycom phone either I read somewhere that some people have issues, but it works for mins after a reboot - this is not the case here. We also do not run any provisioned configuration of the devices, so they are bascially completely default. The support guides from Polycom certainly does not help, and following them does not help either Hello mengisen, welcome to the Polycom Community.

polycom web interface not working

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release. Another reason, if you are running UCS 5. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. Do you use a proxy for internet access?

How to manually configure Polycom phones via web interface.

I am not aware of which version is running at the users places, which have the same issue also with different models than the CX mode I have here. Should I have an Admin Menu on the phone? Because I do not have any options on the phone like this. To my knowledge non of these phones do offer a Web Interface. Best Regards Steffen Baier. Sign In Help. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. Web interface not working on Polycom phones. Occasional Visitor. After searching the forums, I have not been able to find a solution on this. We simply get an "Internet Explorer cannot display the webpage" or similar from Chrome browser. Anyone knows what this could be?Explore other articles and discussions on this topic. This is a walk through on how to manually configure Polycom phones through the web interface.

Skip to Main Content Digium Support default. Search knowledge articles and answers Search Close Search knowledge articles and answers. Search knowledge articles and answers. Toggle SideBar. Articles How to manually configure Polycom phones via web interface. How to manually configure Polycom phones via web interface. Information Steps. It is highly recommended to make the phone-password as complex as possible, this is your authentication password and therefore needs to be considered strong.

IP address of the Switchvox. Submit to Save settings, this should reboot the phone and when it is fully rebooted it should be registered to the SIP extension. Switchvox Phones. Number of Views Nothing found. How to reset the Polycom admin password to default How to disable the Linux frame buffer if it's causing problems How to manually configure Polycom phones via web interface.

How do I login to the web interface of a Polycom phone? All rights reserved.Now together as. We have new Polycom VVX phones. We are able to ping them, but the web interface will not present the web login screen. My IP address is Can you give me any guidance. Hello Linda, welcome to the Polycom Community. It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes. Resolution : Please check here. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. Thanks for the reply. I'm not sure how to determine what software we have Is that the software version? Also, any time I try to access the Advanced menu I can't - it wants a password and and do not work.

If what I listed above isn't the software version, would you please tell me how to determine that? Being unable to access the menu's simply indicates that the Person or Organisation who setup these phones has changed the standard Admin Password and most likely disabled the Web Interface.

Sign In Help. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Web interface not working on VVX Occasional Visitor. Thank you!

polycom web interface not working

Message 1 of 4. All forum topics Previous Topic Next Topic. Re: Web interface not working on VVX Best Regards Steffen Baier Polycom Global Services Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. Message 2 of 4.

polycom web interface not working

Thank you in advance! Message 3 of 4. Hello Hello Linda,4.Now together as. I have just taken delivery of an IP I am trying to configue it to work with my hosted PBX provider.

I wish to configure the phone using the web interface. After ending the IP adress in my browser I am presented with the standard polycom web interface which required a password to configure SIP settings. The user name or password you entered for this area on XXX was incorrect. If I use the password directly on the Soundtation menu it allows me into the advanced settings no problem.

As you stated you have only taken delivery of this Unit I can only suggest you contact the seller and ask if they had made any changes and also try and install a newer Software like UCS 3. The support for your device is handled by your Polycom Reseller and if you are unable to rectify this issue you can contact Polycom Support via PPI pay per Incident to follow up on this.

I was using Safari on a Mac. Chrome works fine. Maybe something to look at from your end. Where I then enter the default password. Hello Jeff, welcome to the Polycom Community. You provided no information on what Software Version you are running on the phone or what browser or even operating system you are using.

If you require help ASAP please contact your Polycom reseller or follow up with Polycom support directly as explained in my signature. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Somehow the router had assigned a dynamic ip addr, so i configured to static dhcp and rebooted the phone now back in untility. Sign In Help. Turn on suggestions.

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.

Search instead for. Did you mean:. Polycom web interface password issue. Any thoughts? Thanks in advance. Message 1 of All forum topics Previous Topic Next Topic. Re: Polycom web interface password issue. Message 2 of Screen shot at 8. Message 3 of According to the UCS 3. Above suggests that the standard Password as mentioned by you should work. Message 4 of Message 5 of Maybe you want to raise a case with Apple on this one?Now together as.

I used to be able to access the web interface on my VVX phones but I'm unable to anymore. I'm not sure what changed. They are using the base profile and the versions are:. Then it can't find the page. I've tried this with Chrome, Firefox, and IE, and they all fail.

Thanks for your response. However, the web server option is not available for me. The list below contains all of the options available in the Administration Settings:. I have seen in the manual or somewhere online where that list is longer, however, on my phones it only goes to Only software version after 5. I suggest you factory reset the unit and in addition update it to a currently supported version like UC Software 5. I just had this happen. I reset the phone to factory settings and was able to access the web interface.

Then I upgraded to the latest firmware. After it installed, the web server configuration option was present at 13 on the list. Hello biggdawgwelcome to the Polycom Community. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. Sign In Help. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. Unable to access web interface for VVX Now together as. I have got a Polycom Sound Point When I tried to access the phone using my browser by specifying the appropriate IP address, its not working. It just displays "The connection was reset" warning.

I tried going into each and everyplace inside the phone to check whether any setting exists for this and I cant find any. Go to Solution.

I was using this Polycom phone for about more than a year now. Several months before, the web portal used to work and when I was about to configure last week, it didnt work. I have joined in my company before a year and this phone was already here and I am not sure who configured it.

View solution in original post. The Web Interface can be disabled and depending how the Phone was provisioned you may have reset the Phone but the Phone then loads again the Provisioning Files from the Provisioning Server. Ya I have tried Pinging it and I was able to send and receive data.

It doesn't have any issues in LAN connectivity I suppose. Hello SteffenBaierUK. I can only recommend that you ensure that if this is a new setup that you for provision the Phone with UC Software 3.

There are plenty of examples in the Community and make sure you check the FAQ. If you want to create your own configuration you must have a provisioning server so the phone can load it. Sign In Help.

Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Web Portal for SoundPoint not working.

Go to solution.

Unable to Access Web GUI for Polycom Devices

Occasional Contributor. I have tried formatting the entire file system in the phone and reinstalling. Still didnt work. Could someone please help me solve this??

Thank u in advance. Message 1 of 8. All forum topics Previous Topic Next Topic.


thoughts on “Polycom web interface not working”

Leave a Reply

Your email address will not be published. Required fields are marked *